Shipping Policy

Last updated: October 11, 2026

At VELORA, we want your shopping experience to be simple, transparent, and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Destinations

VELORA currently offers standard shipping to the United States and Canada, subject to product availability and delivery restrictions.

Available destinations may vary depending on the product and fulfillment location.

2. Shipping Costs

Free Standard Shipping is currently available on eligible orders shipped to supported destinations in the United States and Canada.

The shipping cost applicable to your order will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Please allow approximately 2–5 business days for order processing and fulfillment before dispatch. Processing times may vary depending on product availability, warehouse location, and order volume.

Business days exclude weekends and public holidays.

4. Estimated Delivery Time

Our current estimated standard delivery timeframe is 5–8 business days, subject to destination, product availability, shipping method, and carrier performance.

Delivery estimates are not guaranteed. Unexpected delays may occur due to weather conditions, customs inspections, carrier disruptions, holidays, or other circumstances beyond our control.

If an item has a different estimated delivery timeframe, the applicable information will be communicated on the product page or during checkout.

5. Order Tracking

Once your order has been dispatched and tracking information becomes available, we will provide tracking details through the order confirmation or shipping notification process.

Please allow a few business days for tracking information to appear or update after dispatch.

If your tracking information has not updated for an extended period, please contact us so we can investigate.

6. Multiple Shipments

Depending on product availability and fulfillment locations, items from the same order may be shipped separately.

If your order arrives in multiple packages, each shipment may have its own tracking information.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to correct your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or been dispatched.

VELORA is not responsible for delivery problems caused by incomplete or incorrect addresses provided at checkout, subject to applicable consumer protection laws.

8. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the tracking information and coordinate with the relevant fulfillment provider or carrier to investigate the situation.

If a shipment is confirmed lost or an order cannot be delivered, we will work with you toward an appropriate resolution in accordance with our Refund Policy and applicable law.

9. Customs Duties and Import Taxes

Depending on the destination and applicable regulations, customs duties, import taxes, or other charges may apply.

Unless expressly stated otherwise at checkout, customers are responsible for any applicable duties, taxes, or import charges assessed by the destination country's authorities.

Please check the relevant requirements before placing your order.

10. Contact Us

If you have questions about shipping, delivery estimates, or tracking, please contact our customer support team through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for shopping with VELORA.

VELORA — Live Brighter.