Terms of Service

Last updated: October 8, 2026

OVERVIEW

Welcome to VELORA. The terms “we,” “us,” and “our” refer to VELORA. We operate this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By visiting our website, browsing our store, or purchasing from us, you agree to these Terms of Service and our applicable policies. If you do not agree to these terms, please do not use our website or services.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have permission from a parent or legal guardian where required.

You agree not to use our products or website for any unlawful purpose. You must not violate applicable laws, infringe intellectual property rights, transmit malicious code, or interfere with the security or operation of our website.

We reserve the right to refuse service, restrict access, or cancel orders when reasonably necessary to protect our store, customers, or business, subject to applicable law.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for legitimate reasons, subject to applicable law.

You understand that information you submit, excluding payment card information, may be transferred across networks and adapted to technical requirements. Payment information is handled by the relevant payment providers according to their security procedures.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or services without our written permission.

3. PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to display product descriptions, images, colors, features, and specifications as accurately as possible.

However, product images may vary slightly from the actual item due to lighting, screen settings, manufacturing variations, or updates to product presentation.

Product availability, specifications, and pricing may change without notice. We reserve the right to discontinue products or limit quantities where permitted by law.

We do not guarantee that every product will meet individual preferences or expectations beyond its stated description and applicable legal requirements.

4. PRICING AND PAYMENTS

All prices are displayed in the currency indicated at checkout. Prices, discounts, shipping charges, and applicable taxes will be presented as part of the purchasing process.

We reserve the right to correct pricing errors and cancel orders affected by material errors, subject to applicable law. If payment has already been collected for an order that is canceled, we will arrange an appropriate refund.

You agree to provide current, complete, and accurate billing and shipping information for all purchases.

Payment processing is handled by the payment providers available at checkout. We do not guarantee the availability of any particular payment method.

5. ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance. We reserve the right to reject or cancel an order for legitimate reasons, including suspected fraud, product unavailability, pricing errors, or shipping restrictions.

If an order is canceled after payment, we will issue an appropriate refund to the original payment method, subject to applicable law.

Please review your order details carefully before completing checkout.

6. SHIPPING AND DELIVERY

Shipping methods, estimated delivery times, and applicable charges are displayed during checkout or in the relevant shipping information.

Delivery estimates are not guarantees. Actual delivery times may be affected by carrier operations, customs inspections, weather, holidays, fulfillment delays, or other circumstances outside our reasonable control.

Some products may be shipped through third-party suppliers or fulfillment partners. Depending on availability and fulfillment arrangements, orders may be dispatched from different locations.

Customers are responsible for providing an accurate and complete shipping address. Additional costs resulting from incorrect or incomplete address information may be the customer's responsibility where permitted by law.

For questions about shipping, tracking, or orders that have not arrived, please contact our customer support team.

Nothing in these terms limits any rights or remedies available under applicable consumer protection laws.

7. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, replacements, and cancellations are governed by our Refund and Return Policy, which forms part of these Terms of Service.

Please review that policy before placing an order. Certain returns may require prior authorization, and claims involving damaged, defective, incorrect, missing, or undelivered items may require supporting evidence.

Nothing in our policies excludes rights that cannot legally be waived.

8. THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications, payment processors, shipping providers, or links operated by third parties.

We do not control third-party websites or services and are not responsible for their independent content, policies, or operations. Your use of third-party services may be subject to their own terms and privacy policies.

Where a third party is involved in fulfilling an order, we remain responsible for our obligations to customers under applicable law.

9. REVIEWS, FEEDBACK, AND SUBMISSIONS

If you submit reviews, suggestions, comments, or other content to us, you confirm that you have the right to share that content.

You grant us permission to use, reproduce, and display such submissions for legitimate business purposes, including improving our products and communicating customer feedback, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, fraudulent, abusive, misleading, or otherwise inappropriate.

We do not claim ownership of your content solely because you submit it to us.

10. PRIVACY AND PERSONAL INFORMATION

Personal information collected through our store is handled according to our Privacy Policy.

Because our store operates on Shopify and may use third-party providers for payment processing, fulfillment, analytics, and shipping, certain information may be shared with those providers as necessary to process orders and operate the store.

Please review our Privacy Policy for details about how personal information is collected, used, and protected.

11. ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such errors and update information when necessary, subject to applicable law and any obligations arising from orders already accepted.

12. DISCLAIMER AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee uninterrupted, secure, or error-free access to our website.

To the extent permitted by law, VELORA will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and remedies.

13. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold VELORA harmless from third-party claims arising directly from your unlawful use of our website or your material violation of these Terms of Service.

This provision does not apply to the extent a claim results from our own breach of law or obligations.

14. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

15. TERMINATION

These terms remain effective unless terminated by you or us.

You may stop using our website at any time. We may suspend or restrict access where reasonably necessary, subject to applicable law and any obligations relating to existing orders.

Provisions that by their nature should survive termination will remain in effect.

16. GOVERNING LAW

These Terms of Service are subject to applicable laws and regulations. Nothing in these terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchases.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time by publishing a revised version on our website.

The “Last updated” date indicates when the terms were most recently revised. Your continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by law.

18. CONTACT INFORMATION

For questions about these Terms of Service, orders, or our products, please contact us:

Store: VELORA

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Please include your order number when contacting us about an existing purchase.